March 30, 2020
To our patients, an update on the current situation at Vision Care Specialists.
First and foremost, we hope this finds you all well, healthy and free from COVID-19 related illnesses. Our thoughts go out to each and every one of our patients and their families during this time. Secondly, we are happy to report that our staff and their families are well while they stay in the safe confines of their homes.
There are some things we would like you to know. We are still here for you. If you are having any vision or eye-related problems, please call our office. We may not be there to answer the call, but rest assured we are checking the voice mails multiple times throughout the day and will get back to you as soon as possible. If it is urgent, please reach out to the doctor on call at 774-571-0505. Not all emergencies need to be seen in the office, but we will make ourselves available to you after triaging your situation. We do have the capability of examining certain conditions remotely via Telemedicine through Skype or FaceTime so please call with any concerns.
We have always strived to provide the best customer service and will continue to do so. You are our top priority. Many of you have reached out asking how you can help us during the mandated shutdown. That is truly amazing. One way you can help is by ordering your contact lenses through us. Simply call to let us know you want to place an order and we’ll take care of the rest. Or you can order through our online store, which you will find at www.e-dr.com/visioncarespecialists. We can have all products delivered to your home and we will verify all orders before they ship to ensure that you get the correct prescription.
If your glasses were ordered before we had to shut down, rest assured that we will ship them to you at no cost. Unfortunately, we will not be able to offer in person adjustments at this time, but we will be happy to make any necessary adjustments when we reopen. Replacement glasses or parts in need of repair can be ordered and shipped to you as well, just give us a call.
Please know that we look forward to seeing you again soon and will do our best to keep you updated as things change in the coming days and weeks.
All our best,